Privacy policy and use of cookies

On this page, the use of cookies is described on the website managed by Nerobill Oy. Cookies are referred to as text files that the web browser stores on your device when visiting the website.

Cookies are divided into

Session cookies. These are temporary cookies that disappear when leaving the website or closing the web browser. Such cookies can be used to enable certain functions of the website.

Persistent cookies. These are valid for the period described in the cookie and do not expire when the web browser is closed. These cookies are activated each time you visit the website that created the cookie. They may be used, for example, to remember website preferences or collect statistical data.

The use of cookies allows website users to improve the user experience of visiting the page and helps the website administrator enhance the functionality of the website.

Our cookies may be created by various service providers, enabling us to offer, optimize, and develop services. Cookies from other service providers are subject to their rules.

Other service providers may collect information about the website visitor’s web usage habits through their cookies, which can be used to provide targeted advertising to the user.

Users of our websites are considered to have accepted cookies if cookie usage is allowed in the browser settings. If you do not agree to the use of cookies, you must disable it in your browser settings. If you do not agree to the use of cookies and disable it in your browser settings, several of our website services and features may be limited or not work.

Processed personal data

Name, phone number, address, and email address, company name;

Purpose of processing personal data:

Personal data is used for managing customer inquiries and reservations.

The website user’s IP address or other network identifiers are processed to provide the website as an information society service and for web usage statistics.

Legal basis

Processing of personal data is carried out to fulfill a legal obligation (e.g., accounting and consumer dispute resolution).

Data processing is done with the customer’s consent for the following activities:

Ordering and providing the service. Improving service quality. Service quality analysis. Transmission of marketing messages.

Transmission of personal data

Personal data is transmitted to the website’s customer support for the management of reservations and inquiries and to resolve customer issues.

If the website’s accounting is handled by a service provider, personal data is transmitted to the service provider for accounting operations.

Personal data may be transmitted to IT service providers if necessary for ensuring the functionality or data hosting of the website.

Access to data and security

Personal data is stored on Zone Media OÜ servers located in the territory of a member state of the European Union or a country that has joined the European Economic Area. Data may be transmitted to countries whose level of data protection has been deemed adequate by the European Commission and to U.S. companies that have joined the Privacy Shield framework.

Access to personal data is granted to employees who need to familiarize themselves with the data to solve technical issues related to the use of the website and provide customer support.

The website implements appropriate physical, organizational, and information technology security measures to protect personal data from accidental or unlawful destruction, loss, alteration, or unauthorized access and disclosure.

Transmission of personal data to authorized processors of the website (e.g., transport service provider and data hosting) is based on contracts concluded between the website and authorized processors. Authorized processors are obligated to ensure appropriate protective measures when processing personal data.

Accessing and correcting personal data

Personal data can be viewed and corrected in the user profile of the service platform. If a purchase is made without a user account, personal data can be viewed through customer support.

Withdrawal of consent


If the processing of personal data is based on the customer’s consent, the customer has the right to withdraw consent by notifying customer support by email at

In the case of payment and consumer dispute-related disputes, personal data is retained until the claim is fulfilled or the statute of limitations expires.

Personal data necessary for accounting is retained for seven years.


To delete personal data, please contact customer support by email. The deletion request will be answered within one month, specifying the time of data deletion.


Requests for the transfer of personal data submitted by email will be answered within one month. Customer support will verify the identity and provide information about the personal data that is subject to transfer.

Direct marketing messages

Email addresses and phone numbers are used for sending direct marketing messages if the customer has given consent. If the customer does not wish to receive messages, they must choose the appropriate link in the email footer or contact customer support.

Dispute resolution

Dispute resolution related to the processing of personal data is handled through customer support at

These terms may be changed without prior notice.